Facilities

There’s a designated viewing area in the main auditorium. This is accessible for wheelchair users and staff will be on hand to guide visitors to a ramp that will lead you into the auditorium from the side of the venue.

Alternatively, if you’ve reserved a seat in this area and have let us know, there are steps into the auditorium.

Our smaller venue, O2 Academy2 Bristol, is non-accessible for wheelchair users as unfortunately we don’t have a lift. It is on an upper level, with three sets of stairs with turns to get there. 

If you would like to come and see any area of venue during office hours, we’d be more than happy to show you around.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

We have a number of bars throughout, unfortunately none of which have lowered counters. Lots of staff will be on hand and happy to assist you.  

Our box office is just inside our foyer at the main entrance, which is flat access from the pedestrianised street. Unfortunately, it does not have a counter that’s of accessible height or an induction loop or mic. 

Please bring your all your booking information with you.

Please just ask any member of our team if you wish to use our cloakroom when you arrive and they will be pleased to help you; these facilities are on the first floor.  

We have a medics room on the ground floor if you require any assistance or a private area at any point, please just speak to one of our staff. Any particular requirements can of course be asked, in confidence and in advance. Just get in touch.

If there’s merchandise for sale, you’ll find it just outside the auditorium in the foyer. The counter, unfortunately isn’t lowered, but staff will help with any purchases.

For any O2 Academy2 Bristol shows, if it’s for sale, it will be at the back of the room.  

There’s an accessible toilet on the ground floor at the rear of the venue which staff will guide you to and assist with access if needed. Other toilets are available throughout the building, but have several stairs, please ask our staff to show you the way if you’re visiting us for the first time.